Africa Fly in Safaris Ltd – Booking Terms and Policies.
The contract specified in 1 (b) below (“The Contract”) for any of the tours/safaris described in this herein is between all persons named on the Booking Form (“You”) and Africa Fly in Safaris Ltd (‘The Company’ and “we” and “our” and “us”), and is made subject to the conditions below. By booking your trip with us you agree to be bound by these Terms and Conditions which governs our operational responsibilities, cancellation policy, and limitations of liability. Please read carefully these terms and conditions before securing your holiday with us.
(a) To secure your booking you will be required to complete, sign and send back the Africa Fly in Safaris Booking Form shared with you by our journey expert or consultant.
Note: Upon filling in the booking form, you are required to make a 30% deposit of your total safari cost and full payment for trekking permit fees if trekking gorillas, golden monkeys and chimpanzees.
Trekking permit fees are non-refundable once permits are secured and entry permits fees for relevant parks and activity can only be secured upon receiving full payment of trekking permit fees.
All bookings confirmed within 30 days to departure, 100%full payment is required and must be remitted upon confirmation to facilitate advance preparation.
(b) We “Africa Fly in Safaris Ltd” shall accept your booking and shall come into effect upon confirmation of receipt of a confirmation from your tour consultant.
Africa Fly in Safaris Ltd is a member of AUTO (Association of Uganda Tour Operators) with financial strength to secure your safari in uncertainties. We guarantee safety of your deposit and refund in case of cancellations according to our cancellation guidelines.
(a) Amendments by You, our team is so flexible to make every effort to assist you
You reserve rights to alter/amend your safari bookings previously confirmed within 56 -30 days before departure. The request to alter/amend bookings must be received in writing. Africa Fly in Safaris Ltd shall confirm changes and revert in writing within 24 hours. All amendments should be reconfirmed by both parties.
(b) Rescheduling of bookings
You may reschedule you safari/tour by choosing new dates of travel and this should not be later than 45 days prior to departure. Should your new contain acquisition of new trekking permits already confirmed/secured, you will be required to meet cost of new permits and any other addition cost that may be required or imposed by a supplier providing in full or parts of the arrangements cancelled.
(c) Cancellation of bookings
Pre-payments and where applicable relevant trekking permit fees for gorilla, golden monkey, canopy walk and chimpanzees permits.
Date when written Percentage
Cancellation notice received Fee refundable
8 weeks or more prior to departure Deposit & full payment of trekking
(d) Should we cancel your safari, your deposit and any other payments made will be refunded in full. However, if our cancellation is due to ‘force majeure’ any reasonable expenses we have incurred will be deducted from your refund (war, civil or political unrest is usually known as force majeure). All refunds and compensation are strictly limited to monies paid to us and we are not liable for any expenses you have incurred as a result of this booking. Your safari will not be cancelled after the final payment is due unless we are forced to do so by force majeure.
Note: Proof of secured permits must be availed by the company if permit fees are held back as a confirmation that your permits were processed.
(e) Amendments or Cancellation by Africa Fly in Safaris Ltd.
(i) If you do not pay the balance of the holiday price by eight weeks (21 days) before departure date, the Company reserves the right to treat the booking as cancelled, and to envy cancellation charges.
(ii) Every effort will be made to operate all holidays as contracted.
However, we do plan the arrangements many months in advance and occasionally we may have to make changes and we reserve the right to do so at any time. In the event of any cancellation, the Company will use its best endeavors to offer alternative arrangements of a comparable standard or to make a full and prompt refund for all monies paid by you.
(iii) The Company will not normally cancel any holiday within 21 days of departure, except in circumstances outside the Company’s control in the event of war or threat of war, riot, civil strife, industrial dispute, terrorist activities (threatened or actual), natural and nuclear disaster, fire or adverse weather conditions, or other circumstances amounting to force majeure. The Company will then use its best endeavors to offer you an alternative holiday of comparable standard or make full and prompt refund of all monies paid to it by you.
(iv) In the rare event of cancellation becoming necessary within 21 days’ weeks of departure date for reasons other than the force majeure circumstances described in the preceding paragraph, then the Company will offer, whenever possible, comparable arrangements or a full refund of all monies received by the Company from you
(v) The Company reserves the right to alter routes, schedules, itineraries, amenities and mode of transport, without prior notice, during the period of the holiday, due to circumstances or events which affect the stated intentions of the holiday. These influences may include, but are not limited to, sickness, mechanical breakdown, events emanating from political disputes, acts of terrorism (threatened or actual), entry of border difficulties, adverse weather conditions, earthquakes, and other unpredictable or unforeseeable circumstances.
Any matters arising from this Contract shall be governed by and construed in accordance with Uganda law and subject to the exclusive jurisdiction of the Courts of Uganda. Should you have a complaint about any aspect of the Company’s arrangements about your holiday, the complaint should be reported immediately in writing to allow the Company be given the opportunity to investigate and rectify the matter during your or post-holiday. If your complaint is not resolved during your holiday, please follow this up on email through your journey experts before 15 days post your safari with us.
It is essential that you obtain suitable safari insurance before joining one of our tours. This must cover you fully against repatriation costs, should you become too ill to continue with the tour and must, above all, cover the evacuation of yourself from remote regions, should the need arise. Therefore, we strongly recommend that take out a travel insurance policy before you travel.
In order to process your booking and to ensure your travel arrangements run seamless and meet your requirements. The company requires to use the information you provide such as your full name, passport numbers, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on the information to the various relevant suppliers of your travel arrangements such as hotels, transport companies, Uganda Wildlife Authority, Rwanda Development Board, etc. The information may also be provided to security or credit card companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, we will not however, pass any information to any person not responsible for any part of your travel arrangements. If we cannot pass this information to the relevant suppliers, it becomes impossible to provide your holiday.
By booking your holiday with us, you consent and agree to the above booking terms and policies set by Africa Fly in Safaris Ltd.